Raina Armstrong Terms of Service
Last updated: November 13, 2023
These terms of service outline how visitors to rainaarmstrong.com and customers of Raina Armstrong (the "Site", "we", "us", or "our") are to interact with the business, and what to expect as a customer. When using the site and/or purchasing a product, you are agreeing to these terms. Please note that by using our site, our privacy policy applies to your use.
What customers can expect
Upon purchasing a product from the site, you will receive an email within a few minutes, confirming the details of your order. We will make our best effort to ship your product as soon as possible - typically this will be within three business days. Should there be a delay, Raina Armstrong will reach out to you to inform you of the estimated shipping date.
Shipping
We currently ship to Canada and the United States. Shipping is free of charge. Delivery times can vary by destination and size of the package.
Returns and Refunds
We will offer refunds on any product as long as the customer initiates a return within two weeks of the product’s delivery date. The customer is responsible for the shipping cost associated with any returns.
Refunds will not be issued for any products returned more than 14 days after the delivery date. The product must be in its original condition (no damage or alterations) in order for the return to be accepted and a refund issued. Once a product is successfully returned to Raina Armstrong, we will issue a refund to the customer.
To initiate a return, please email hello@rainaarmstrong.com with your order number, and include the word “Return” in the subject line. We’ll respond to you within three business days and help process your return. Thank you for your cooperation!
Copyright
All content and products produced by Raina Armstrong and featured on rainaarmstrong.com are protected by copyright laws, and cannot be used for commercial purposes by others.